At LCE HOME SDN BHD 202601031443 (1693538-W), we aim to get the right item to you in good condition. Occasionally that goes wrong. This page explains when we can help and what we need from you. Please read it before you buy.
1. When a Return or Refund Applies
As a rule, items are not exchangeable or refundable. There are four exceptions. Each one is listed below.
A wrong item was sent to you by us.
The item differs from the specifications, description, features or information shown for it on our website.
The item arrived spoiled, damaged or defective.
Delivery ran past the timeline set out in our Shipping Policy.
2. The Evidence We Need
We assess every claim on its proof. Please have the following ready.
An unboxing video that is clear and unbroken. It must show the sealed parcel, the shipping label, the packaging and the item inside.
A first-use video that is clear, where this applies to the item.
Any further proof we ask for. This may be photographs, order details or other documents.
3. How to Make a Request
Timing matters here. Please act quickly once your parcel arrives.
Email your request to our support team at lcehomesb@outlook.com. It must reach us within 24 hours of receiving the item.
Late or incomplete requests will not be accepted. That means anything sent after those 24 hours, or sent without the evidence above.
We would rather sort out a problem with your order than leave you guessing. Get in touch any time:
📧 Email: lcehomesb@outlook.com
🏢 Address: 10, LORONG INDUSTRI CHEROK TOKUN 3, TAMAN TOKUN JAYA, 14000 BUKIT MERTAJAM, PULAU PINANG
🌐 Website: https://lcehomesb.com/contact-us/